For more than fifteen years, energy supplier Ennatuurlijk wrongfully charged connection fees to thousands of homes in Eindhoven that were connected to the company’s district heating network. This was decided by the district court of Den Bosch.

Ennatuurlijk provides district heating to 5,600 homes in Eindhoven. These households paid charges to connect to the heating network. In addition, the company charges an annual connection fee but this cost item was not visible on the annual accounts until 2012. The costs were charged as part of the standing charge.

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